Q & A

What are our rates?

* 2 Adult Cottage Rooi Assie: R1800 per week night and R2200 per weekend night

*Witklip 6 adult cottage. Prices starts from R2000 per 2 adults per week night and R2900 per weekend night for 2 Adults, prices adjust according to person added. Kids under 10 pay R200 per night over 10 years is adult price.

2 night minimum stay over weekends.

How far is Krakeelpoort Herberg from Cape Town?

It is about a 90 minute drive down the N2 highway. And 1 hours drive from CT International Airport.

Riding from Botriver its 7 km onward on the Van der Stel pass on left hand side.

How do I book a cottage?

Click on the ‘Book a Cottage’ tab at the top of the page or use the 'search bar' on our homepage.

Please remember to send your pop straight after booking details is sent via email after booking is made. Without payment we can`t confirm your booking , unfortunately we work on first come first serve basis.

How do I secure my booking?

A 50% deposit is payable on booking to secure your booking. If the deposit is not paid your booking will be automatically cancelled after 2 hours.

Where can I find more information about what is provided in each cottage?

Click on the ‘Info’ tab at the top of the page.

What time can I check in & when should I check out?

Check in is at 15:00 & check out at 10:00 please understand we cant allow late checkouts if you want to stay longer you have to pay the extra day staff have schedules to follow and can`t wait for you if you book out late you will be charged accordingly and you accept this on booking.

How does check in & check out work?

Prior to arrival we will watsapp guest with check in details and location pin to cottage.

Guests should report a problem/or something broken on checkin or before 17;00, if it is reported after hours it will only be fixed or addressed by the correct staff member the following day in business hours. All staff members and owners are not situated on the farm for 24/7 service.

How many people can sleep in a cottage?

Each cottage is set up & equipped for two adults. We do allow babies up to 10 months of age at own risk but don`t supply extra bedding.

Do you have card facilities on the farm?

No. All outstanding balances needs to be settled 7 business days prior to arrival.

When I've made a booking, what can I expect from Krakeelpoort Herberg?

You'll receive an automated email with all the payment instructions & basic info immediately after making the booking, payment must be made via EFT and pop sent to given email address provided to confirm your booking immediately after booking. 

When do I need to make the final payment?

The outstanding balance for your upcoming stay needs to be paid in full 7 business days prior to arrival.

Do you have a minimum stay?

Not during the week, Sunday to Thursdays. Over weekends we have a minimum stay of 2 nights. During high season, December & January, we also require a minimum stay of 2 nights. We also suggest a 2 night minimum stay for full experience

In case of an emergency?

In case of an emergency, please alert the 

necessary authorities & contact Jen from Krakeelpoort Herberg.

 

Police: 0282849351

Ambulance: 0282112574

Snake Bite: 0827818498

Jen: 0607511222

Who do I contact for more information about Krakeelpoort Herberg?

Please speak to Jen. The contact info is under the ‘Contact' tab.

You can also contact her via WatsApp on 0607511222

What is your pet policy?

We have a Strict No Pet policy.

Please don`t even ask these rules are in place for a reason and will not be allowed not even puppies. If you are caught  smuggling a pet in you will be asked to leave/ police accompanied and pay a fine.

Does every cottage have its own heated wood fired pool?

Yes.

The pool is drained & cleaned before the new guests arrive. Also we have borehole water from underground its not dirty just has a lot of iron minerals.

All the water is recycled & used for irrigation.

Pre-heating of pool has to be arranged before hand 1 days notice and can only be done if guests arrive at 15;00pm.This rule are there for a reason we are in a pine forest fires cant be left unattended and can`t be kept going indefinitely by a person so please ensure on time checkin if you want to enjoy full experience.

Is the farm accessible with a car?

The road from Botriver to cottage is gravel, but well maintained please note this is also weather related and can`t always be helped during heavy rain.. 

An average car can make the trip to the cottage.

What is your cancellation policy?

More than 30 days - 25% 

 

Less than 30 days prior to a arrival -  no refund no exceptions.

Also we can`t go on last minute lockdowns and our cancelation policies are there no refunds will be given and no dates moved.

 

7 business days prior to arrival - liable for whole booking amount.

 

Do you have Social Media & Google Maps?

Yes. Find us on:

 

Instagram: @krakeelpoortherberg

Facebook:

Krakeelpoort Herberg

Google Maps: Krakeelpoort Herberg